Frequently Asked Questions

Why are Meet & Greets required?

  • Meet & Greets are important because they give all parties the chance to meet each other and make sure this working relationship is going to be a good fit for everyone. It is our mission to make sure that all pets under our care have the best experience possible, but that can only happen if the chemistry is right and everyone is comfortable with each other. The Meet & Greet also gives us the opportunity to get more details about what services you're looking for and ensure we have all of the necessary information to make sure we can provide the best service possible. If you want to know more about what a Meet & Greet is, please check out the blog post on Meet & Greets.

Can I receive updates on my pet while I'm away or at work?

  • Of course! The Waggly Tail knows separation anxiety can work both ways! All services include an email with photos of your pet and updates on how the visit went! Dog walking clients also receive a snapshot of the GPS tracked route with the start and end times for added accountability.

Do you offer doggy/kitty boarding?

  • No, at this time, boarding services and overnight stays (either at my home or yours) are not offered. However, cat sitting services that include drop-in visits to your cats in your home are available. For more information please visit the Cat Sitting Services page.

Why don't you offer dog sitting services?

  • Because The Waggly Tail only provides service between 9 am - 5 pm with up to 2 visits a day, we would not be comfortable providing dog sitting services with such limited hours for potty breaks. Often, dogs require more visits per day spread over longer hours to accommodate their bathroom habits and to make sure they're receiving adequate stimulation and attention to keep them happy and healthy while you're away. Some day we hope to bring this service back, but we are not currently providing dog sitting services.

Why do you need me to confirm that I've arrived back home after my trip?

  • The Waggly Tail's first priority is ensuring the safety and well-being of the pets under our care. We always hope no one ever has any emergencies or travel plan delays, but unfortunately they can happen. In the event that we do not hear from you with confirmation of your safe arrival home by the time of your scheduled arrival, we will assume that you were held up and will continue providing service for your pets.

Can you explain how your time-based services work?

  • The clock starts the minute we step foot into your home and stops the moment after we lock your door. You will never be charged for time traveling to and from your home. The active service time can be spent as requested but may include: greeting and preparing the dog for the walk, walking the dog, towel-drying the wet pup, playing with the kitty, feeding and watering the animals, collecting mail or providing any other service. If you want to ensure your pet gets enough attention, please consider booking our longer services.

Will my dog be walked with other clients' dogs?

  • No, to guarantee safety, security, and an individualized experience, multiple clients' dogs are not walked at the same time. All available services include one-on-one attention and sole dedication to each household's pet(s).

Do you offer off-leash dog park visit services?

  • No, although there can be a great benefit to dog socialization and play time at off-leash dog parks, The Waggly Tail does not provide this service. Instead, we specialize in personalized 1-on-1 care in controlled and safe environments for our clients.

Are there any specific breeds you do not accept?

  • The Waggly Tail does not restrict service by breed. However, I do reserve the right to decline providing service to aggressive or poorly-behaved dogs. If you have a question about whether or not your dog can join The Waggly Tail, I'd be happy to schedule a free meet & greet to get to know your dog better.

Do you offer any referral incentives?

  • Yes! I love getting referrals from my happy pet parents! With every referral that joins The Waggly Tail, the referring party will receive $15 in credit towards their next service. The new client must provide the referring client's name upon booking.

Do you provide any additional services that haven't been listed?

  • Yes! I can provide additional services based on your animal's needs. Please contact me with any questions and I would be happy to discuss additional options with you.

Do you offer your services on holidays?

  • Yes, I am happy to celebrate the holidays with your pets. I expect the holidays will be very busy, so please book early to ensure there is still availability. Please note that there is a 50% surcharge for all services provided on Memorial Day, Independence Day, Labor Day, Thanksgiving Thursday and Friday, Christmas Eve through the day after Christmas, New Year's Eve, and New Year's Day.

When will I be billed and how do I pay my bill?

  • For dog walking clients on a recurring schedule, invoices will be provided weekly via email for the upcoming week's services. For all other clients (including non-recurring dog walking and cat sitting services), invoices will be provided via email prior to the start of the requested service. All payments are due by the first date of service. You may pay via bank bill pay, cash, or check payable to The Waggly Tail LLC. You may also submit payment via ACH/e-check or credit card through your client portal. If payment is not received by the 5th day after the due date, a late fee of $20 will be applied to your account. Bounced checks will incur bank fees and an administrative fee of $50.

What are your payment and cancellation policies?

  • Cancellations may be made through your client portal, by calling or texting The Waggly Tail at (425) 998-6591, or via email to Cancellations for regularly scheduled visits (routine dog walks) may be made up to 3:00 p.m. the day prior to the scheduled visit. If you cancel after 3:00 p.m. the day prior to the scheduled visit, or if you do not notify us and we arrive at your home for the scheduled visit, you will be charged in full for the visit for that day. For all other clients, cancellations must be made at least 48 hours in advance of the scheduled service. If you cancel within 48 hours (or less) of your scheduled visit, you will be charged 50% of the booked service.

I have additional questions about your services, how can I reach you?

  • Please visit my contact page and fill out the form. Alternatively, you can call or text me at (425) 998-6591.